Remote Medical Scheduling and Support Specialist

Ansible Government Solutions; Aurora (CO); On-site; USD 26,000 - 33,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking Remote Medical Support Assistants to support the Rocky Mountain Regional VA Medical Center in Aurora, CO. This remote role may require occasional onsite work, with hours Mon-Fri, 8:00 AM to 4:30 PM.

Expect daily scheduling, data entry, and patient communications within VA systems. The ideal candidate has US citizenship, a high school diploma or GED, 6 months of customer service, and strong English communication.

Qualifications

• Citizen of the United States
• High school diploma or GED
• Must live within 50 miles of the facility
• Minimum 6 months of customer service experience
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors
• No health restrictions affecting job performance
• Basic medical terminology
• No sponsorship available

Responsibilities

• Schedule appointments in accordance with VA scheduling and consult management directives.
• Coordinate and authorize Veteran care with community providers when services are unavailable or delayed within the VA.
• Process community care consults using HealthShare Referral Manager (HSRM), PPMS, and related VA systems.
• Perform appointment scheduling, tracking, and pre/post appointment outreach
• Screen and answer incoming phone calls in a courteous and timely manner.
• Respond to patient and provider inquiries regarding services.
• Validate and update patient demographic and insurance information.
• Process and integrate medical records into CPRS and VistA systems.
• Communicate with VA providers regarding Community Care procedures and requirements.
• Monitor scheduling reports, recalls, consults, and access metrics.
• Document and maintain accurate patient records and correspondence.
• Use Microsoft Office applications including Outlook, Teams, Excel, and Word daily.
• Provide exceptional customer service to Veterans, families, providers, and VA staff.
• Follow VA privacy, HIPAA, security, and scheduling requirements.
• Complete an average minimum of 20 cases per day (or as otherwise assigned).
• Perform other duties as assigned

Skills

Customer service

English communication

Typing 50 wpm

Computer literacy

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Teams

Job description

Ansible Government Solutions, LLC is seeking Remote Medical Support Assistants to support the Rocky Mountain Regional VA Medical Center in Aurora, CO. This remote role may require occasional onsite work, with hours Mon-Fri, 8:00 AM to 4:30 PM.

Expect daily scheduling, data entry, and patient communications within VA systems. The ideal candidate has US citizenship, a high school diploma or GED, 6 months of customer service, and strong English communication.