Medical Front Desk & Scheduling Specialist

Loyal Source; Cheyenne (WY); On-site; USD 46,000 - 52,000; Full time

Job summary

Loyal Source Government Services seeks a full-time Medical Support Assistant for Cheyenne VA Medical Center in Cheyenne, WY. You will perform receptionist duties, handle patient communications, and support clinical scheduling within the VA ecosystem.

Responsibilities include coordinating care with community providers, updating demographic data, and processing records in CPRS/VistA, while delivering high-quality customer service to patients and staff.

Qualifications

• High school education or GED required.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• One year of specialized clinical experience (doctor’s office, clinic, hospital).
• Experience scheduling medical appointments in a clinical setting.
• Experience utilizing electronic health record systems.
• Experience screening and directing telephone calls.

Responsibilities

• Works with Scheduler Team Lead and scheduling team to ensure schedulers are competent and represent the VA positively and proactively.
• Ensures patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers not supplied by the VA.
• Communicates with VA medical providers on rules for VA Community Care and advises on processes.
• Notifies Lead MSA/supervisor when automated systems are not performing.
• Validates and updates patient demographic information.
• Integrates health/administrative information into CPRS and VistA.
• Processes community care consults via HS RM and PPMS systems as needed.
• Screens/receives phone calls courteously and promptly.
• Performs daily MS Office tasks including Excel, Word, Outlook, and Teams.
• Schedules appointments and tracks pre/post-appointment contacts.
• Provides quality customer service to patients, families, VA staff, contractors, physicians, fellows, and residents.

Skills

Typing 50 WPM

Medical terminology

Customer service experience

Electronic Health Records

Phone screening and directing calls

Education

High school education or GED

Tools

Electronic Health Record systems

Job description

Loyal Source Government Services seeks a full-time Medical Support Assistant for Cheyenne VA Medical Center in Cheyenne, WY. You will perform receptionist duties, handle patient communications, and support clinical scheduling within the VA ecosystem.

Responsibilities include coordinating care with community providers, updating demographic data, and processing records in CPRS/VistA, while delivering high-quality customer service to patients and staff.