Remote Medical Support Assistant – Veterans Care

Jamison Professional Services, Inc; Tulsa (OK); On-site; USD 22,000 - 30,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support VA operations remotely from Tulsa, OK area. The role focuses on scheduling appointments, coordinating referrals, maintaining patient information, and delivering excellent customer service to Veterans.

Hourly rate is $18.71 plus benefits. The position requires U.S. residency, high school diploma, and at least 6 months of customer service experience; familiarity with EMR/EHR systems and VA software is highly

Qualifications

• High School Diploma or GED required.
• Must reside in the United States.
• 6 months of customer service experience minimum.
• Knowledge of medical terminology helpful.
• Typing 50+ words per minute.
• Strong communication skills, both verbal and written.
• Proficient with computers; remote work ability.
• Experience in medical scheduling or healthcare administration.
• Experience with EMR/EHR systems.
• Experience in call centers or healthcare customer service.
• Familiarity with VA systems (CPRS, VistA, HSRM, PPMS, CTM) preferred.

Responsibilities

• Schedule and coordinate patient appointments per VA policy.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls with professional service.
• Respond to inquiries regarding services.
• Document information in VA EHR systems.
• Monitor consults and appointment status for timeliness.
• Use Microsoft Office and VA applications daily.
• Maintain HIPAA compliance and protect patient data.
• Perform additional administrative duties as assigned.

Skills

Customer service

Typing 50+ WPM

Verbal and written communication

Independent remote work

Healthcare administration

Education

High School Diploma or GED

Tools

EMR/EHR systems

VA applications (CPRS, VistA, HSRM, PPMS, CTM)

Job description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant – Tulsa, OK
This is a 100% remote position for candidates residing within 50 miles of an eligible VISN 19 VA Medical Center.

DESCRIPTION OF SERVICES:
As a Medical Support Assistant, you will assist Veterans by scheduling appointments, coordinating community care referrals, maintaining patient information, and providing outstanding customer service while supporting VA healthcare operations

Hourly Rate: $18.71 + Benefits

Responsibilities:
Schedule and coordinate patient appointments in accordance with VA policies.
Process Community Care referrals using VA systems.
Maintain accurate patient demographic information.
Coordinate care with community healthcare providers.
Answer incoming calls professionally and provide excellent customer service.
Respond to patient and provider inquiries regarding services.
Document information accurately within VA electronic health record systems.
Monitor consults and appointment status to ensure timely completion.
Utilize Microsoft Office Suite and VA applications daily.
Maintain HIPAA compliance and protect sensitive patient information.
Perform additional administrative duties as assigned.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
High School Diploma or GED
Must reside in the United States
Minimum of 6 months of customer service experience
Knowledge of medical terminology
Typing speed of 50+ words per minute
Strong verbal and written communication skills
Computer proficiency
Ability to work independently in a remote environment
Experience in medical scheduling or healthcare administration
Previous experience with electronic medical records (EMR/EHR)
Experience in a call center or healthcare customer service environment
Preferred: Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM, or similar healthcare applications is highly desirable.

Location: Remote
Schedule: Monday – Friday 8:00am – 4:30pm, excluding federal holidays.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

JAMISON CORPORATE OVERVIEW:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/