Remote Tech Support Pro – Medical Software

SupportNinja; Texas; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off, birthday leave

Skills training and professional dev.

Job summary

SupportNinja is seeking a Technical Support Representative to deliver basic technical assistance to customers, troubleshoot software issues, and ensure high satisfaction. The role emphasizes clear communication, accurate ticketing, and collaboration with other teams.

Your work is performed remotely with full-time hours, and the company supports ongoing training and development. You will handle a variety of software and medical software troubleshooting tasks, maintain professional customer

Qualifications

• 1 year of CSR experience required.
• 6 months in a technical support role (software or medical software) required.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications.
• CRM experience preferred.

Responsibilities

• Provide basic technical support to customers experiencing issues with products or services.
• Identify and troubleshoot problems and provide timely, effective solutions.
• Explain technical solutions clearly to non-technical customers.
• Ensure accurate ticket triaging in the CRM system.
• Follow up with customers to confirm resolution and offer additional help.
• Escalate complex issues to higher-level team members as needed.
• Document customer interactions and issues in the CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers.

Job description

SupportNinja is seeking a Technical Support Representative to deliver basic technical assistance to customers, troubleshoot software issues, and ensure high satisfaction. The role emphasizes clear communication, accurate ticketing, and collaboration with other teams.

Your work is performed remotely with full-time hours, and the company supports ongoing training and development. You will handle a variety of software and medical software troubleshooting tasks, maintain professional customer