Remote Customer Support Specialist

SupportNinja; Texas; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

BYOD-friendly policy

Job summary

SupportNinja is seeking a Customer Service Representative to handle inquiries via phone, email, or chat. This role is remote with a BYOD setup and requires delivering timely, accurate product information and resolving issues while documenting every interaction in our CRM.

You will maintain professionalism, meet KPIs, and collaborate across departments to improve customer satisfaction and processes through ongoing training and knowledge expansion.

Qualifications

• Previous customer service experience or equivalent.
• Must meet minimum BYOD and internet speed specifications.
• Good communication skills, both verbal and written.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Document customer interactions in the organization’s CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by training modules.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues.

Skills

Customer service

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

SupportNinja is seeking a Customer Service Representative to handle inquiries via phone, email, or chat. This role is remote with a BYOD setup and requires delivering timely, accurate product information and resolving issues while documenting every interaction in our CRM.

You will maintain professionalism, meet KPIs, and collaborate across departments to improve customer satisfaction and processes through ongoing training and knowledge expansion.