Remote Medical Scheduler – Patient Access & Appointments

The Ohio State University Physicians, Inc.; Columbus (OH); Hybride; USD 23 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Health reimbursement accounts

Flexible spending accounts

Retirement

Employee assistance program

Paid time off

Holidays

Wellness program

Résumé du poste

The Ohio State University Physicians, Inc. is seeking a medical scheduler to join our team. This role offers remote work for Ohio residents with an initial three-month onsite training period to ensure success.

Responsibilities include coordinating outpatient appointments, assisting patients, and resolving complex scheduling issues while maintaining excellent customer service. OSUP emphasizes a collaborative culture and comprehensive benefits.

Qualifications

• High school diploma or equivalent; healthcare experience preferred.
• Self-starter with proactive problem solving.
• Ability to maintain a sympathetic and calm demeanor with callers.
• Individals seeking a long-term career, not just a job.
• Proven ability to think critically through complex problems.

Responsabilités

• Speak with patients to assess their needs and provide recommendations.
• Coordinate outpatient appointments across specialties.
• Resolve complex problems with callers by understanding large-scale processes.
• Become a subject matter expert on appointment needs and provider preferences.
• Utilize scheduling software to facilitate patient interactions.
• Provide outstanding customer service to callers.
• Promote a culture of positivity and teamwork.

Connaissances

Patient communication

Active listening

Empathy

Problem solving

Teamwork

Emotional intelligence

Formation

High school diploma or equivalent

Outils

Scheduling software

Description du poste

The Ohio State University Physicians, Inc. is seeking a medical scheduler to join our team. This role offers remote work for Ohio residents with an initial three-month onsite training period to ensure success.

Responsibilities include coordinating outpatient appointments, assisting patients, and resolving complex scheduling issues while maintaining excellent customer service. OSUP emphasizes a collaborative culture and comprehensive benefits.