Scheduler

The Ohio State University Physicians, Inc.; Columbus (OH); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health reimbursement accounts

Flexible spending accounts

Retirement

Employee assistance program

Paid time off

Holidays

Wellness program

Job summary

The Ohio State University Physicians, Inc. is seeking a medical scheduler to join our team. This role offers remote work for Ohio residents with an initial three-month onsite training period to ensure success.

Responsibilities include coordinating outpatient appointments, assisting patients, and resolving complex scheduling issues while maintaining excellent customer service. OSUP emphasizes a collaborative culture and comprehensive benefits.

Qualifications

• High school diploma or equivalent; healthcare experience preferred.
• Self-starter with proactive problem solving.
• Ability to maintain a sympathetic and calm demeanor with callers.
• Individals seeking a long-term career, not just a job.
• Proven ability to think critically through complex problems.

Responsibilities

• Speak with patients to assess their needs and provide recommendations.
• Coordinate outpatient appointments across specialties.
• Resolve complex problems with callers by understanding large-scale processes.
• Become a subject matter expert on appointment needs and provider preferences.
• Utilize scheduling software to facilitate patient interactions.
• Provide outstanding customer service to callers.
• Promote a culture of positivity and teamwork.

Skills

Patient communication

Active listening

Empathy

Problem solving

Teamwork

Emotional intelligence

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Overview

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?

We are seeking a medical scheduler to join our team. This role offers the flexibility of remote work for Ohio residents, with an initial three-month onsite training period to ensure you are fully equipped for success.

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part.As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package.

• medical
• dental
• vision
• health reimbursement accounts
• flexible spending accounts
• retirement
• employee assistance program
• paid time off
• holidays
• wellness program

As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

What will you do?

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and team work across your team.

Qualifications

What are we are looking for?

• Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.
• Self-starters who are pro-active and eager to find solutions.
• Proven ability to critically think through complex problems and adapt quickly to new procedures as the health care industry changes.
• Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social ques.
• Motivated contributor who is comfortable working in an office atmosphere.
• High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.

Entry level opportunities are available with a through training program.

Pay Range

USD $16.93 - USD $25.39 /Hr.