Scheduler

Ohio State University Physicians; Columbus (OH); Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Flexible remote work

Onsite training period (3 months)

Competitive benefits package

Job summary

Ohio State University Physicians in Columbus, OH is seeking a medical scheduler to support patient access and appointment coordination. Remote options are available for Ohio residents after a three-month onsite training period, with a strong emphasis on compassionate patient service and efficient problem solving.

You will work across specialties to schedule outpatient visits, manage calls, and safeguard smooth patient flow using our care software, while delivering outstanding customer service

Qualifications

• High school diploma or equivalent required; healthcare experience preferred.
• Ability to communicate clearly and listen actively with empathy.
• Interest in patient care and improving access to services.

Responsibilities

• Speak with patients to assess their needs and provide clear guidance.
• Coordinate outpatient appointments across multiple specialties.
• Resolve complex problems by understanding large scale processes.
• Become a subject matter expert on appointment needs and provider preferences.
• Utilize software systems to support patient interactions.
• Provide outstanding customer service to callers with empathy.
• Promote a culture of positivity and teamwork across the team.

Skills

Assess patient needs

Coordinate outpatient appointments

Resolve complex problems

Subject matter expert

Utilize software systems

Outstanding customer service

Promote positivity and teamwork

Education

High school diploma or equivalent combination of education and experience

Job description

Overview

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?

We are seeking a medical scheduler to join our team. This role offers the flexibility of remote work for Ohio residents, with an initial three-month onsite training period to ensure you are fully equipped for success.

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part.As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

• OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package.
• medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement
• employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives

Responsibilities

What will you do?

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and team work across your team.

Qualifications

What are we are looking for?

• Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.
• Self-starters who are pro-active and eager to find solutions.
• Proven ability to critically think through complex problems and adapt quickly to new procedures as the health care industry changes.
• Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social ques.
• Motivated contributor who is comfortable working in an office atmosphere.
• High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.

Entry level opportunities are available with a through training program.

Pay Range

USD $16.93 - USD $25.39 /Hr.