Remote Call Center Agent – Healthcare Scheduling Pro

ReWorks Solutions; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

ReWorks Solutions is seeking a customer-focused Call Centre Agent to join our healthcare team remotely. You will be the first point of contact for clients, handling appointment scheduling, inquiries, and updating records while delivering excellent service.

The ideal candidate has call centre experience, strong English communication, and the ability to work in a fast-paced environment with flexibility for rotating shifts including weekends.

Qualifications

• Experience in a call centre environment is required.
• Strong customer service experience in a fast-paced setting.
• Excellent English communication with clear speech.
• Professional telephone manner and strong communication skills.
• Good computer literacy and data-capturing abilities.

Responsibilities

• Handle inbound calls professionally and efficiently.
• Schedule, reschedule, and confirm client appointments.
• Respond to general enquiries with accurate information.
• Capture and update client information in internal systems.
• Coordinate schedules and communicate appointment changes.
• Maintain accurate records in the systems.
• Multitask effectively while upholding high service standards.
• Collaborate with the team to ensure a seamless client experience.

Skills

Call center

Customer service

English proficiency

Data entry

Multitasking

Job description

ReWorks Solutions is seeking a customer-focused Call Centre Agent to join our healthcare team remotely. You will be the first point of contact for clients, handling appointment scheduling, inquiries, and updating records while delivering excellent service.

The ideal candidate has call centre experience, strong English communication, and the ability to work in a fast-paced environment with flexibility for rotating shifts including weekends.