Remote Medical Receptionist & Scheduling Coordinator

Ellenco Estágios e Treinamentos; Virginia (MN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comfortable working U.S. hours.

Remote work from home.

Job summary

Ellenco Estágios e Treinamentos is seeking a Medical Receptionist to join our remote team. You will answer inbound calls, schedule appointments, collect patient information, and maintain accurate records in the EMR system.

The role requires excellent communication, experience in a call center, and strong attention to detail. You will work U.S. hours from home and support patients, caregivers, and providers with professionalism and confidentiality.

Qualifications

• Excellent verbal and written communication skills.
• Proven experience in a call center environment.
• Familiarity with CRM and EMR systems.
• Strong attention to detail and organizational abilities.
• Ability to work independently and be available for shifts.

Responsibilities

• Answering inbound calls from patients, caregivers, and healthcare providers.
• Scheduling, confirming, rescheduling, and cancelling appointments.
• Registering new patients and collecting demographic and insurance information.
• Responding to general questions about services, locations, providers, and availability.
• Verifying insurance eligibility and obtaining any required information before appointments.
• Routing urgent calls or clinical questions to the appropriate department or therapist.
• Following up with patients regarding appointments, referrals, or missing documentation.
• Maintaining accurate patient records in the practice management or EMR system.
• Providing excellent customer service while handling a high volume of calls.
• Ensuring patient information remains confidential and compliant with healthcare privacy regulations.

Skills

Verbal communication

Written communication

Call center experience

CRM systems

EMR systems

Attention to detail

Organization skills

Independent work

Shift flexibility

Reliability

Job description

Ellenco Estágios e Treinamentos is seeking a Medical Receptionist to join our remote team. You will answer inbound calls, schedule appointments, collect patient information, and maintain accurate records in the EMR system.

The role requires excellent communication, experience in a call center, and strong attention to detail. You will work U.S. hours from home and support patients, caregivers, and providers with professionalism and confidentiality.