Remote Medical Insurance Claims Follow-Up Specialist

HCA Healthcare, Inc.; Raytown (MO); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing support

Paid time off

401(k) match

Education support

Employee stock purchase plan

Job summary

HCA Healthcare, Inc. is seeking a Medical Insurance Claims Follow-up Specialist to process insurance accounts, address claim issues, and drive timely payment resolutions. This remote role requires living within 60 miles of an HCA hospital and working an 8-hour shift between 6a–6p CST.

You will handle outbound calls, reconcile balances, and apply medical terminology knowledge to hospital/physician billing while delivering exceptional customer service.

Qualifications

• 3–5 years in Medical Insurance Claims Follow-up/Billing for a facility, medical clinic, or doctor’s office
• Experience with Microsoft Office suite and standard office equipment (efax) preferred
• Remote roles require wired high-speed internet 25 Mbps download and 15 Mbps upload

Responsibilities

• Status accounts and document all work in company and client systems
• Assess accounts to determine next action per policies
• Place outbound calls to insurance companies, guarantors, patients, doctors’ offices and facilities
• Process related correspondence from insurance companies and perform follow-up
• Reconcile balances and payments between insurance companies and client systems
• Understand medical/insurance terminology and hospital/physician billing
• Demonstrate communication and problem-solving skills and judgment
• Collect, create and research complex information
• Provide exceptional customer service and organize effectively

Skills

Customer service

Communication

Problem solving

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

EFax

Adobe Documents

Job description

HCA Healthcare, Inc. is seeking a Medical Insurance Claims Follow-up Specialist to process insurance accounts, address claim issues, and drive timely payment resolutions. This remote role requires living within 60 miles of an HCA hospital and working an 8-hour shift between 6a–6p CST.

You will handle outbound calls, reconcile balances, and apply medical terminology knowledge to hospital/physician billing while delivering exceptional customer service.