Remote Medical Call Coordinator (Evenings & Weekend)

Hennepin Healthcare; Minneapolis (MN); Remote; USD 23,000 - 35,000; Part time

Benefits offered by this job

Computers and peripherals provided

Remote work after training

Job summary

Hennepin Healthcare is seeking a Hospital Operator to join our team. This 0.50 FTE role (40 hours per pay period) will primarily work remotely with shifts 6:00 PM - 9:30 PM Tue and Fri and 7:00 AM - 2:00 PM every other weekend.

You will facilitate internal and external medical center communications and support the Medical Answering Service and Patient Information. Indicate a quiet home office and reliable internet; Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone.

Qualifications

• One year related work experience or an approved equivalent combination of education and experience.
• Experience in a multi-line environment preferred.
• Knowledge of medical terminology helpful.

Responsibilities

• Route internal and external calls to the appropriate department, physician, or staff.
• Respond to medical emergencies by notifying the appropriate team per procedures.
• Perform as HCMC switchboard operator and medical answering service.
• Record and relay messages per standards; manage 24/7 workflows for consults/transfers.
• Provide phone coverage for internal departments; prepare on-call schedules (night shift).
• Process event reports and after-hours edits to AMION schedules.
• After business hours, process emergent edits to on-call schedules for staff.

Skills

PC experience

Windows OS

Communication skills

Team player

Customer service

Job description

Hennepin Healthcare is seeking a Hospital Operator to join our team. This 0.50 FTE role (40 hours per pay period) will primarily work remotely with shifts 6:00 PM - 9:30 PM Tue and Fri and 7:00 AM - 2:00 PM every other weekend.

You will facilitate internal and external medical center communications and support the Medical Answering Service and Patient Information. Indicate a quiet home office and reliable internet; Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone.