Patient Services Navigator - Night Shift (In-Person)

Hennepin Healthcare; Minneapolis (MN); On-site; USD 32,000 - 42,000; Part time

Job summary

Hennepin Healthcare in Minneapolis is seeking a Receptionist/Clerical Associate for the Labor and Delivery unit. The position is 0.7 FTE (56 hours per pay period) and is an in-person, on-site role, providing front-desk support, patient check-in, and coordination with the care team.

Responsibilities include central communication, admissions/transfers in EPIC, basic IT support, and maintaining unit supplies while delivering compassionate customer service to patients, families, and staff.

Qualifications

• One year of office clerical experience.
• Approved education.
• Equivalent combination of education and experience accepted.

Responsibilities

• Functions as central point of communication for the unit.
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team.
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency.
• Performs general receptionist duties.
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service.
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit.
• Provides basic technical support and maintenance of computer functions.
• Serves as a resource for health care team members, to assist them in navigating the electronic health record.
• Monitors, facilitates, and acts on orders.

Skills

Customer service

Microsoft Office

Communication

Education

Approved education

Equivalent education/experience combo

Tools

Epic experience

Job description

Hennepin Healthcare in Minneapolis is seeking a Receptionist/Clerical Associate for the Labor and Delivery unit. The position is 0.7 FTE (56 hours per pay period) and is an in-person, on-site role, providing front-desk support, patient check-in, and coordination with the care team.

Responsibilities include central communication, admissions/transfers in EPIC, basic IT support, and maintaining unit supplies while delivering compassionate customer service to patients, families, and staff.