Remote Medical Assistant: Care Team Coordinator

Pro Care Innovations, LLC; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Paid Holidays

Growth opportunities

Job summary

Pro Care Innovations is seeking a motivated and patient-focused Care Team Coordinator (CTC) to join our Chronic Care Management (CCM) team. This role is ideal for a Medical Assistant who enjoys building relationships with patients, coordinating care, and making a meaningful impact on health outcomes.

The Care Team Coordinator will serve as the ongoing point of contact for CCM participants, supporting engagement, care documentation, and timely follow-up, while collaborating with providers.

Qualifications

• Medical Assistant certification or equivalent healthcare experience required
• Strong communication and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to work independently while managing a patient caseload
• Comfortable with technology and electronic documentation systems
• Experience in CCM, care coordination, case management, primary care, or population health is highly desirable
• Passion for helping patients improve their health outcomes through ongoing engagement and support

Responsibilities

• Build and maintain ongoing relationships with an assigned panel of CCM patients
• Conduct monthly patient outreach and care coordination activities
• Document patient interactions accurately and timely in accordance with CCM requirements
• Monitor patient needs, care plan updates, and follow-up items
• Address patient questions and concerns with professionalism and compassion
• Coordinate with providers and internal team members to support continuity of care
• Ensure all documentation meets regulatory and billing compliance standards
• Support patient retention and engagement efforts within the CCM program
• Maintain confidentiality and comply with HIPAA requirements

Skills

Medical Assistant certification

Strong communication

Relationship-building

Organizational skills

Attention to detail

Independent work with caseload

Tech-savvy / EHR systems

CCM / care coordination experience

Patient-centered mindset

Education

Medical Assistant certification or equivalent healthcare experience

Job description

Pro Care Innovations is seeking a motivated and patient-focused Care Team Coordinator (CTC) to join our Chronic Care Management (CCM) team. This role is ideal for a Medical Assistant who enjoys building relationships with patients, coordinating care, and making a meaningful impact on health outcomes.

The Care Team Coordinator will serve as the ongoing point of contact for CCM participants, supporting engagement, care documentation, and timely follow-up, while collaborating with providers.