Remote, Northwest Arkansas - Care Team Coordinator (CTC)

Pro Care Innovations, LLC; Fort Smith (AR); Remote; USD 15,000 - 17,000; Full time

Benefits offered by this job

Health Insurance (60% employer-paid)

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Time Off (PTO)

Paid Holidays

Job summary

Pro Care Innovations is seeking a Care Team Coordinator (CTC) to join our Chronic Care Management (CCM) team. This remote, full-time role supports patients in Benton or Washington County, Arkansas, with monthly care coordination and documentation tasks.

The position emphasizes relationship-building, organized workflow, and compliance with CCM requirements. Eligible candidates reside in AR counties; background checks apply as part of the hiring process.

Qualifications

• Must reside in Benton County or Washington County, AR to meet program eligibility requirements.
• Medical Assistant certification or equivalent healthcare experience required.
• Strong communication and relationship-building skills.
• Ability to work independently while managing a patient caseload.

Responsibilities

• Build and maintain relationships with an assigned panel of CCM patients.
• Conduct monthly patient outreach and care coordination activities.
• Document patient interactions accurately and timely per CCM requirements.
• Monitor care plans, needs, and follow-up items for patients.
• Address patient questions with professionalism and compassion.
• Coordinate with providers and internal teams to support continuity of care.
• Ensure documentation meets regulatory and billing standards.
• Support patient retention and engagement in CCM program.
• Maintain HIPAA confidentiality.

Skills

Strong communication

Organizational skills

Independent work

Tech-savvy

Education

Medical Assistant certification or equivalent healthcare experience

Job description

Pro Care Innovations
Full-Time | Monday–Friday | Remote
Candidate Eligibility Area: Benton or Washington County, Arkansas

Pro Care Innovations is seeking a motivated and patient-focused Care Team Coordinator (CTC) to join our growing Chronic Care Management (CCM) team.

This position is being recruited in partnership with Apprenticely and is associated with a workforce funding program currently available to eligible candidates residing in Benton or Washington County, Arkansas.

To be considered through this hiring opportunity, applicants must currently reside in Benton County or Washington County, Arkansas.

This is a remote/work-from-home position.

Responsibilities

• Build and maintain ongoing relationships with an assigned panel of CCM patients
• Conduct monthly patient outreach and care coordination activities
• Document patient interactions accurately and timely in accordance with CCM requirements
• Monitor patient needs, care plan updates, and follow-up items
• Address patient questions and concerns with professionalism and compassion
• Coordinate with providers and internal team members to support continuity of care
• Ensure all documentation meets regulatory and billing compliance standards
• Support patient retention and engagement efforts within the CCM program
• Maintain confidentiality and comply with HIPAA requirements

Qualifications

• Must currently reside in Benton County or Washington County, Arkansas to meet program eligibility requirements
• Medical Assistant certification or equivalent healthcare experience required
• Strong communication and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to work independently while managing a patient caseload
• Comfortable with technology and electronic documentation systems
• Experience in Chronic Care Management (CCM), care coordination, case management, primary care, or population health is highly desirable
• Passion for helping patients improve their health outcomes through ongoing engagement and support

Schedule

• Full-Time
• Monday–Friday
• Remote / Work-from-Home

Benefits

Benefits begin on the first of the month following 60 days of employment.

• Health Insurance (60% employer-paid employee coverage)
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Paid Holidays
• Professional and supportive team environment
• Opportunities for growth within a rapidly expanding healthcare organization

Compensation

Production-based compensation with guaranteed minimum pay of $15.00–$17.00 per hour. Additional earnings are available through monthly productivity incentives.

Care Team Coordinators are compensated based on monthly CCM productivity and patient engagement activities. This structure rewards employees who successfully manage and support their assigned patient panel while maintaining high-quality patient care and documentation standards.

A Care Team Coordinator managing a full patient panel may earn significantly more than the guaranteed minimum through productivity-based compensation.

Additional earning opportunities may be available based on healthcare experience, CCM experience, and overall performance.

About Pro Care Innovations

Pro Care Innovations partners with healthcare providers to improve patient outcomes through Chronic Care Management and other value-based care programs. Our team is dedicated to delivering compassionate, patient-centered support while helping providers enhance continuity of care and patient engagement.

All offers of employment with Pro Care Innovations are contingent upon the successful completion of a background check before the employee's start date.