Remote Medical Assistant & Care Navigator

RYACO; Duluth (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Generous PTO & parental leave

Company holidays

Free healthcare with Ascend (telemedec

Job summary

Ascend Medical in the United States is seeking a Medical Assistant to support Care Navigators with clinical and administrative tasks. The role involves triaging patients, booking telehealth visits, preparing patients for exams and assisting physicians, all while delivering compassionate, patient-first care.

Requirements include a high school diploma or equivalent, a completed Medical Assistant program, CPR certification, and at least 2 years of MA experience. CCMA preferred.

Qualifications

• High school diploma or equivalent is required.
• Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation is required.
• Certified Clinical Medical Assistant (CCMA) preferred
• Minimum of 2 years MA experience working in a healthcare setting required.
• Must be current in CPR certification

Responsibilities

• Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend's EMR.
• Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter.
• Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
• Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
• Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned.
• Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits.
• Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.

Skills

Medical terminology

EMR documentation

CPR certification

Communication skills

Bilingual preferred

Education

High school diploma

Medical Assistant program

Tools

EMR

Appointment scheduling software

Job description

Ascend Medical in the United States is seeking a Medical Assistant to support Care Navigators with clinical and administrative tasks. The role involves triaging patients, booking telehealth visits, preparing patients for exams and assisting physicians, all while delivering compassionate, patient-first care.

Requirements include a high school diploma or equivalent, a completed Medical Assistant program, CPR certification, and at least 2 years of MA experience. CCMA preferred.