Remote Medical Assistant - Call Center & Scheduling

Silver Cross Hospital; Alaska; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

401(k) plan with a match

Tuition Reimbursement

PTO and Sick time

Wellness program

Job summary

Silver Cross Hospital is seeking a Medical Assistant for the call center in a remote capacity. You will handle a high-volume call load, assist with scheduling, and take accurate messages according to providers' protocols.

The role requires strong customer service, insurance knowledge, and the ability to triage urgent vs routine issues while maintaining excellent interpersonal relationships with patients and staff.

Qualifications

• Call center/front desk experience preferred; high school diploma required.
• Knowledge of insurance processes and referrals helpful.
• Excellent interpersonal and customer service skills.
• Ability to multitask and communicate clearly with patients and staff.

Responsibilities

• Handle 100+ calls per day from patients and families.
• Assist with scheduling office, lab, and nurse appointments.
• Take detailed messages per providers' protocols.
• Determine urgent vs routine matters using independent judgment.
• Understand insurance and referrals as needed.

Skills

Call Center experience

Front desk experience

Insurance knowledge

Customer service

Interpersonal skills

Multitasking

Verbal communication

Software applications

Education

High school diploma

Job description

Silver Cross Hospital is seeking a Medical Assistant for the call center in a remote capacity. You will handle a high-volume call load, assist with scheduling, and take accurate messages according to providers' protocols.

The role requires strong customer service, insurance knowledge, and the ability to triage urgent vs routine issues while maintaining excellent interpersonal relationships with patients and staff.