Remote Customer Care Associate - Medicaid Data Support

CMA; City of Albany (NY); Remote; USD 35,000 - 50,000; Full time

Job summary

CMA is seeking a detail-oriented Customer Care Center Level 1 Representative to support its Medicaid Data Warehouse department. The position is remote, with responsibilities including troubleshooting issues and assisting customers effectively.

Ideal candidates will possess excellent communication skills and basic computer skills, along with a High School Diploma or GED. Preferred qualifications include a Bachelor's degree and prior call center experience.

Qualifications

• Strong verbal and writing communication skills are essential.
• Ability to troubleshoot customer issues effectively.
• Proficient in basic computer operations.

Skills

Excellent Communication skills

Troubleshooting and triage

Basic computer skills

Experience with Microsoft applications

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Helix

Job description

CMA is seeking a detail-oriented Customer Care Center Level 1 Representative to support its Medicaid Data Warehouse department. The position is remote, with responsibilities including troubleshooting issues and assisting customers effectively.

Ideal candidates will possess excellent communication skills and basic computer skills, along with a High School Diploma or GED. Preferred qualifications include a Bachelor's degree and prior call center experience.