Remote Material Damage Claims Adjuster

Insurance Journal; Springfield, Northern (IL, KY); Hybrid; USD 48,000 - 70,000; Full time

Job summary

National General is seeking a Material Damage (MD) Claims Adjuster to investigate and confirm facts of loss for auto accidents, determine coverage and liability, and negotiate settlements within authority limits. The role emphasizes end-to-end claims ownership, exceptional communication, and customer service in a fast-paced environment.

The ideal candidate will handle liability assessment, coverage investigation, and provide a high level of service to policyholders throughout the claims process

Qualifications

• Experience with end-to-end claims ownership, liability assessment, and coverage investigation.
• Strong customer service orientation with attention to detail.
• Licensing requirements and compliance with state licensing where applicable.

Responsibilities

• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.

Skills

Auto Insurance Claims

Automobile Accidents

Change Agility

Collaboration

Conflict Resolution

Insurance Policies

Metrics Driven

Multitasking

Organizing

Problem Solving

Time Management

Job description

National General is seeking a Material Damage (MD) Claims Adjuster to investigate and confirm facts of loss for auto accidents, determine coverage and liability, and negotiate settlements within authority limits. The role emphasizes end-to-end claims ownership, exceptional communication, and customer service in a fast-paced environment.

The ideal candidate will handle liability assessment, coverage investigation, and provide a high level of service to policyholders throughout the claims process