Claims Adjuster

National General; Scottsdale (AZ); Hybrid; USD 45,000 - 55,000; Full time

Job summary

National General in Scottsdale, AZ is hiring a Material Damage Telephone Adjuster to assist in the investigation of automobile claims. This role starts with in-office training and transitions to a hybrid work-from-home setup. You'll be responsible for evaluating claims, determining coverage, and guiding clients through the process. Ideal candidates will have strong problem-solving skills and a passion for customer service, contributing to a supportive claims experience in a fast-paced environment.

Qualifications

• Strong problem-solving skills and ability to handle fast-paced environments.
• Good customer service skills to support claims processing.
• Understanding of auto claims and insurance policies.

Responsibilities

• Investigate and handle automobile claims from initial report through resolution.
• Evaluate coverage, determine liability, and assess damages.
• Work with customers to guide them through the claims process.

Job description

National General Insurance is hiring Material Damage Telephone Adjusters to join our team in our Scottsdale, AZ office. This role begins with in‑office training before transitioning to a hybrid work‑from‑home environment. In this role, you will investigate auto claims, determine coverage and liability, and guide customers through the claims process from start to finish. If you enjoy problem‑solving, helping customers, and working in a fast‑paced environment, this is a great opportunity to build your claims career with National General, an Allstate company.

This role is responsible for investigating and handling automobile claims from initial report through resolution. You will evaluate coverage, determine liability, assess damages, and negotiate claims within your level of authority. You’ll work directly with customers to gather information, explain next steps, and provide a clear and supportive claims experience. This role also involves identifying potential subrogation or fraud and partnering with internal teams to achieve the best outcome.

Key Responsibilities

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.