Remote Material Account Manager - Customer & Services

Airbus; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote working

Health coverage

401K

Job summary

ATR Americas, Inc. in Miami is seeking a proactive Material Account Manager to support its Customer Support and Materials department.

You will manage a portfolio of airline customers and serve as the main interface for material support activities, including spare parts and services, ensuring high customer satisfaction and timely delivery. The role requires 3–5 years of related experience, strong CRM and negotiation skills, and the ability to analyze operational data.

Qualifications

• 3-5 years of professional experience in customer support, material management, logistics, aviation or related environment.
• Minimum 2 years of experience managing customer relationships and driving customer satisfaction.
• Experience working in a customer-facing environment with multiple priorities and stakeholders.
• Aviation industry experience is an advantage.

Responsibilities

• Manage a portfolio of customers and develop strong, trusted and long-term relationships.
• Act as a key customer interface for material support topics, providing timely, accurate and solution-oriented responses.
• Maintain regular communication with customers through calls, performance reviews and customer visits.
• Understand customer maintenance priorities and material requirements to anticipate needs and provide solutions.
• Manage customer expectations and coordinate internally to support resolution of operational and commercial issues.
• Build and maintain customer service-level scorecards and conduct regular performance reviews.

Skills

CRM

Negotiation

Logistics

Data analysis

MS Office

SAP

Communication

Presentation

Tools

SAP

MS Office

Job description

ATR Americas, Inc. in Miami is seeking a proactive Material Account Manager to support its Customer Support and Materials department.

You will manage a portfolio of airline customers and serve as the main interface for material support activities, including spare parts and services, ensuring high customer satisfaction and timely delivery. The role requires 3–5 years of related experience, strong CRM and negotiation skills, and the ability to analyze operational data.