Material Account Manager

Airbus; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote working

Health coverage

401K

Job summary

ATR Americas, Inc. in Miami is seeking a proactive Material Account Manager to support its Customer Support and Materials department.

You will manage a portfolio of airline customers and serve as the main interface for material support activities, including spare parts and services, ensuring high customer satisfaction and timely delivery. The role requires 3–5 years of related experience, strong CRM and negotiation skills, and the ability to analyze operational data.

Qualifications

• 3-5 years of professional experience in customer support, material management, logistics, aviation or related environment.
• Minimum 2 years of experience managing customer relationships and driving customer satisfaction.
• Experience working in a customer-facing environment with multiple priorities and stakeholders.
• Aviation industry experience is an advantage.

Responsibilities

• Manage a portfolio of customers and develop strong, trusted and long-term relationships.
• Act as a key customer interface for material support topics, providing timely, accurate and solution-oriented responses.
• Maintain regular communication with customers through calls, performance reviews and customer visits.
• Understand customer maintenance priorities and material requirements to anticipate needs and provide solutions.
• Manage customer expectations and coordinate internally to support resolution of operational and commercial issues.
• Build and maintain customer service-level scorecards and conduct regular performance reviews.

Skills

CRM

Negotiation

Logistics

Data analysis

MS Office

SAP

Communication

Presentation

Tools

SAP

MS Office

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)

Job Description

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

ATR Americas (AAS) is the primary hub for supporting the Americas and Caribbean regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance. Based in Miami, our Training Center reflects ATR's commitment to tailored training programs aligned with aircraft characteristics and operator needs.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile: People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for Material Account Manager to come onboard in our Customer Support and Material’s department.

Reporting to the Head of Material Account Managers, you will manage a portfolio of airline customers and serve as a key interface between the customer and ATR for material support activities.

Your Mission

Your mission is to deliver a high level of customer satisfaction while driving operational and commercial performance across your portfolio. You will oversee spare-parts and services activities-including sales, exchanges, repairs and leases-while managing backlog performance, customer claims and service levels.

You will also identify opportunities to increase spare-parts revenue and margin by developing a strong understanding of customer operations, maintenance requirements and future material needs.

Your Responsibilities

Customer & Account Management

• Manage a portfolio of customers and develop strong, trusted and long-term relationships.
• Act as a key customer interface for material support topics, providing timely, accurate and solution-oriented responses.
• Maintain regular communication with customers through calls, performance reviews and customer visits.
• Understand customer operational priorities, maintenance planning and material requirements to anticipate needs and provide appropriate solutions.
• Manage customer expectations and coordinate internally to support effective resolution of operational and commercial issues.
• Build and maintain customer service-level scorecards and conduct regular performance reviews with key customer accounts.

Order, Backlog & Service-Level Management

• Perform daily monitoring and management of the customer order backlog for spare parts and services.
• Proactively identify potential delays, prioritize critical requirements and coordinate recovery actions to minimize impact to customers.
• Provide customers with clear and timely visibility of order status and expected delivery performance.
• Manage customer claims related to quality, pricing, logistics, invoicing, cancellations and other order-related matters.
• Coordinate and drive subcontractor activities to ensure alignment with ATR commitments, including quotation response times, delivery schedules, return deadlines, payment conditions and Incoterms.
• Develop and monitor administrative, logistics and service-level performance indicators.
• Ensure adherence to ATR safety and regulatory requirements throughout material-management activities.

Commercial & Business Development

• Identify opportunities to increase spare-parts and services revenue while maintaining a strong focus on customer satisfaction.
• Monitor quotation-to-order conversion and develop appropriate actions to improve conversion and capture additional business.
• Collaborate with Pricing and Inventory teams to identify sales opportunities and support targeted commercial campaigns.
• Use customer maintenance planning and anticipated material requirements to develop proactive commercial offers.
• Participate in commercial and price negotiations for strategic orders.
• Coordinate cross-selling opportunities with other ATR services and support functions.
• Benchmark the aftermarket environment and relevant competitive offerings to help strengthen ATR's commercial positioning and profitability.

Performance Analysis & Continuous Improvement

• Support the Head of Customer Order Desk in preparing annual spare-parts logistics and sales objectives and associated action plans.
• Analyze customer and portfolio performance to identify trends, risks and improvement opportunities.
• Translate performance data into actionable recommendations supporting customer satisfaction, service levels and commercial performance.
• Collaborate with cross-functional teams to improve efficiency, productivity and customer experience.
• Drive continuous improvement initiatives within material-management processes.
• Promote and provide first-level support for ATR digital tools available to customers.

About you

Experience

• 3-5 years of professional experience, preferably in customer support, material management, logistics, aviation, aerospace or a related environment.
• Minimum 2 years of experience managing customer relationships and driving customer satisfaction.
• Experience working in a customer-facing environment involving multiple priorities and stakeholders.
• Aviation industry experience is an advantage.

Business & Technical Skills

• Strong customer relationship management and commercial mindset.
• Negotiation skills and ability to identify business opportunities.
• Good understanding of logistics and supply-chain principles.
• Ability to analyze operational and commercial data and translate findings into actionable plans.
• Advanced proficiency with Microsoft Office applications.
• SAP knowledge is highly desirable.
• Strong written and verbal communication skills
• Strong interpersonal, written communication and presentation skills are expected.

Our Recruitment Process

• Initial discussion with the hiring manager
• Digital assessment
• Interviews with the HR Recruiter and Support & Services VP

What we offer

• Highly competitive compensation package including performance bonus
• Work-life balance (remote working, paid time off)
• Well-being / health (supplementary health & welfare coverage 100% paid by employer, 401K retirement plan with matching contributions)
• Career paths enabling employees to develop their skills and build a professional project
• Wide choice of development programs forsoft and hard skills
• Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in ATR !
• ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

ATR Americas, Inc.

Employment Type:

Permanent

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Material Support & services

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .