Material Account Manager

Prestwick Aerosystems; Miami, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote working

Performance bonus

Health coverage

401K with matching

Career development

Job summary

ATR Americas, Inc. based in Miami is seeking a Material Account Manager to oversee a portfolio of airline customers and act as the primary interface for material support.

You will manage order backlog, monitor performance, and drive commercial opportunities while coordinating with Pricing, Inventory and Logistics teams.

The ideal candidate has 3–5 years in customer support or material management, SAP knowledge, and strong communication skills.

Qualifications

• 3–5 years in customer support, material management, logistics, aviation or related field.
• Minimum 2 years managing customer relationships and satisfaction.
• Aviation industry experience is an advantage.

Responsibilities

• Manage a portfolio of airline customers and act as the main interface for material support.
• Monitor backlog, order status, and service levels with regular reviews.
• Identify opportunities to increase spare-parts revenue and cross-sell services.
• Coordinate with internal teams on pricing, logistics, and delivery schedules.
• Ensure compliance with ATR safety and regulatory requirements.

Skills

Customer relationship management

Commercial mindset

Negotiation skills

Logistics knowledge

Data analysis

Microsoft Office

Tools

SAP

Microsoft Office

Job description

## Material Account ManagerApply: Miami Area, FL: Full time: Posted Today: JR10446784Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]* Notice: Know Your Rights: Workplace Discrimination is Illegal* Notice: Pay Transparency Nondiscrimination (English)* Aviso: Transparencia en el Pago No Discriminación (Spanish)****Job Description:****ATR is the **world's number one aircraft manufacturer in regional aviation** providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.****ATR Americas (AAS)** is the primary hub for supporting the Americas and Caribbean regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance. Based in Miami, our Training Center reflects ATR's commitment to tailored training programs aligned with aircraft characteristics and operator needs.From the world’s largest cities, to our planet’s most remote regions**, our purpose is to deliver air travel** to people, communities and businesses in an **innovative, sustainable and modern way.**If you strive for excellence, are driven by **ambition**, **trust** and **respect** as we are, then get your career off to a flighting start with ATR!**Our leadership profile:****People Centric Entrepreneurial Inspiring Exemplary Innovative Humble****At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!**We are looking for **Material Account Manager** to come onboard in our **Customer Support and Material’s department.**Reporting to the Head of Material Account Managers, you will manage a portfolio of airline customers and serve as a key interface between the customer and ATR for material support activities.***Your Mission***Your mission is to deliver a high level of customer satisfaction while driving operational and commercial performance across your portfolio. You will oversee spare-parts and services activities—including sales, exchanges, repairs and leases—while managing backlog performance, customer claims and service levels.You will also identify opportunities to increase spare-parts revenue and margin by developing a strong understanding of customer operations, maintenance requirements and future material needs.***Your Responsibilities******Customer & Account Management***- Manage a portfolio of customers and develop strong, trusted and long-term relationships.- Act as a key customer interface for material support topics, providing timely, accurate and solution-oriented responses.- Maintain regular communication with customers through calls, performance reviews and customer visits.- Understand customer operational priorities, maintenance planning and material requirements to anticipate needs and provide appropriate solutions.- Manage customer expectations and coordinate internally to support effective resolution of operational and commercial issues.- Build and maintain customer service-level scorecards and conduct regular performance reviews with key customer accounts.***Order, Backlog & Service-Level Management***- Perform daily monitoring and management of the customer order backlog for spare parts and services.- Proactively identify potential delays, prioritize critical requirements and coordinate recovery actions to minimize impact to customers.- Provide customers with clear and timely visibility of order status and expected delivery performance.- Manage customer claims related to quality, pricing, logistics, invoicing, cancellations and other order-related matters.- Coordinate and drive subcontractor activities to ensure alignment with ATR commitments, including quotation response times, delivery schedules, return deadlines, payment conditions and Incoterms.- Develop and monitor administrative, logistics and service-level performance indicators.- Ensure adherence to ATR safety and regulatory requirements throughout material-management activities.***Commercial & Business Development***- Identify opportunities to increase spare-parts and services revenue while maintaining a strong focus on customer satisfaction.- Monitor quotation-to-order conversion and develop appropriate actions to improve conversion and capture additional business.- Collaborate with Pricing and Inventory teams to identify sales opportunities and support targeted commercial campaigns.- Use customer maintenance planning and anticipated material requirements to develop proactive commercial offers.- Participate in commercial and price negotiations for strategic orders.- Coordinate cross-selling opportunities with other ATR services and support functions.- Benchmark the aftermarket environment and relevant competitive offerings to help strengthen ATR's commercial positioning and profitability.***Performance Analysis & Continuous Improvement***- Support the Head of Customer Order Desk in preparing annual spare-parts logistics and sales objectives and associated action plans.- Analyze customer and portfolio performance to identify trends, risks and improvement opportunities.- Translate performance data into actionable recommendations supporting customer satisfaction, service levels and commercial performance.- Collaborate with cross-functional teams to improve efficiency, productivity and customer experience.- Drive continuous improvement initiatives within material-management processes.- Promote and provide first-level support for ATR digital tools available to customers.***About you***### **Experience**- 3–5 years of professional experience, preferably in customer support, material management, logistics, aviation, aerospace or a related environment.- Minimum 2 years of experience managing customer relationships and driving customer satisfaction.- Experience working in a customer-facing environment involving multiple priorities and stakeholders.- Aviation industry experience is an advantage.**Business & Technical Skills**- Strong customer relationship management and commercial mindset.- Negotiation skills and ability to identify business opportunities.- Good understanding of logistics and supply-chain principles.- Ability to analyze operational and commercial data and translate findings into actionable plans.- Advanced proficiency with Microsoft Office applications.- SAP knowledge is highly desirable.- Strong written and verbal communication skills- Strong interpersonal, written communication and presentation skills are expected.***Our Recruitment Process***- Initial discussion with the hiring manager- Digital assessment- Interviews with the HR Recruiter and Support & Services VP ***What we offer******>*** **Highly competitive compensation package including performance bonus****> Work-life balance** (remote working, paid time off)**> Well-being / health** (supplementary health & welfare coverage 100% paid by employer, 401K retirement plan with matching contributions)**> Career paths** enabling employees to develop their skills and build a professional project**> Wide choice of development programs** forsoft and hard skills**> Diversity** **and inclusion**: Over 1200 men & women with more than 35 different nationalities work together in ATR !*ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.*This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.********Company:********ATR Americas, Inc.**Employment Type:**Permanent**Experience Level:**Professional**Remote Type:**On-site**Job Family:**Material Support & services