Director, Scaled Customer Success & Digital Engagement

Radicle Health; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited PTO

Remote work stipend

Medical/Dental/Vision coverage

401k matching

Parental leave

Job summary

Radicle Health is seeking a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy. You will manage a team of CSMs, own proactive 1:many programs, and partner with product, sales, and support to drive adoption and retention.

This is a remote role with a focus on growth and impact, offering a remote work stipend and a mission-driven culture that centers on helping communities.

Qualifications

• 5+ years of customer success experience, with 3+ years in leadership.
• Proficient with Salesforce, HubSpot, or another CRM and built scaled digital programs.
• Experience leading a scaled customer success team and programs.

Responsibilities

• Lead, coach, and develop the scaled Customer Success team, setting clear expectations and accountability.
• Own digital programs like office hours, town halls, and targeted campaigns to engage customers at scale.
• Track program impact and partner with cross-functional teams to improve retention and growth.

Skills

Customer Success

Leadership

CRM

Scale programs

Tools

Salesforce

HubSpot

Job description

Radicle Health is seeking a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy. You will manage a team of CSMs, own proactive 1:many programs, and partner with product, sales, and support to drive adoption and retention.

This is a remote role with a focus on growth and impact, offering a remote work stipend and a mission-driven culture that centers on helping communities.