Sr. Manager, Scale & Optimize Eng - Customer Success

Palo Alto Networks, Inc.

Town of Texas (WI)

Remote

USD 150,000 - 210,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Palo Alto Networks is seeking a Senior Manager of Customer Success Operations to lead a team of Scale and Optimize Engineers. Focused on driving adoption, renewals, and strategic insights, you will partner with product, engineering, and sales to maximize customer value.

You will influence senior stakeholders, coach team members, and foster a data-driven culture to continuously improve service quality and outcomes.

Qualifications

5+ years in pre-sales, account management, customer success or related field.
Experience with cloud platforms (GCP/Azure/AWS) to drive adoption.
Strong leadership with ability to influence at executive levels.
Deep understanding of networking and security technologies.
Proficiency in reporting dashboards and data analytics.

Responsibilities

Lead a team of Scale and Optimize Engineers to drive product adoption and renewals.
Act as single point of contact for technical/product questions in customer engagements.
Coach and develop team members with a focus on quality and accountability.
Collaborate with Product/Engineering to drive feature requests and improvements.
Partner with Sales and Renewals to identify upsell opportunities.
Engage with customers from management to C-level to drive adoption and value.
Capture customer feedback to inform product and service improvements.
Monitor key operational metrics and continually improve processes.