Remote Manager, Care Management - RCT Triage

Trillium Health Resources; Charlotte (NC); Remote; USD 70,000 - 94,000; Full time

Benefits offered by this job

Remote work options

Health insurance

PTO 24 days + 12 holidays

401k with employer match

Public Service Loan Forgiveness (PSLF)

Job summary

Trillium Health Resources is hiring a Manager, Care Management - RCT Triage to lead a care management unit and guide strategic direction, oversight, and staff management within a managed care setting.

The role ensures effective delivery of integrated, whole-person care, compliance with program requirements, and strong service outcomes. Requires NC residency, valid driver’s license and travel within catchment.

Qualifications

• Associates or bachelor’s degree in health or human services, or equivalent combination of education and experience.
• Experience providing care management or case management to complex populations (MH/SUD/IDD/TBI).
• Valid driver’s license; must reside in North Carolina; able to travel within catchment; authorized to work in the U.S. without sponsorship.

Responsibilities

• Lead a care management unit with strategic direction and supervision.
• Ensure workflows, records, screenings, trackers and documentation are followed.
• Maintain person-centered, team-based care coordination across the unit.
• Monitor performance against metrics and provide coaching for staff development.
• Oversee referral intake, prioritization, routing and assignment to ensure timely access to services.
• Identify operational barriers from referral trends and implement process improvements.
• Collaborate with regional leadership to resolve complex referral concerns and transitions.

Skills

Care management

Case management

Care coordination

Travel

Education

Associate degree

Bachelor’s degree

Equivalent education

Job description

Trillium Health Resources is hiring a Manager, Care Management - RCT Triage to lead a care management unit and guide strategic direction, oversight, and staff management within a managed care setting.

The role ensures effective delivery of integrated, whole-person care, compliance with program requirements, and strong service outcomes. Requires NC residency, valid driver’s license and travel within catchment.