Manager, Care Management- RCT Triage

Trillium Health Resources; North Carolina; Hybrid; USD 70.000 - 94.000; Vollzeit

Benefits dieser Stelle

Health insurance

Flexible Spending Accounts

PTO + Holidays

401k match

PSLF employer

Remote work stipend

Zusammenfassung

Trillium Health Resources in North Carolina is seeking a Manager, Care Management – RCT Triage to provide strategic direction and oversee a team of care management professionals in a managed care environment.

You will guide workflows, ensure timely documentation, and collaborate with regional leadership to resolve referral concerns, while fostering a person-centered approach and delivering high-quality, integrated care.

Qualifikationen

• Associate's or Bachelor's in health/human services plus required experience.
• Must have valid driver's license and North Carolina residency.
• Legally authorized to work in the United States without sponsorship.
• Willingness to travel within catchment as required.

Aufgaben

• Manage care management teams and supervise staff.
• Ensure workflows for record reviews, screenings, and documentation.
• Maintain a team-based, person-centered approach to care coordination.
• Monitor metrics and quality indicators.
• Provide coaching and professional development to staff.
• Oversee referral intake, prioritization, routing, and assignment processes.
• Review referral trends and implement process improvements.
• Collaborate with regional leadership to resolve complex referral concerns.

Kenntnisse

Care management

Travel readiness

Driver's license

US work authorization

Ausbildung

Associate's degree in health/human services

Bachelor's degree in health/human services

Equivalent combination of education and experience

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Care Management- RCT Triage

Provider Based Care Management Full Time Officials & Admin *Trillium office based location as specified below: US 2 Attachments

2 days ago Requisition ID: 3489

Salary Range: $70,338.00 To $94,075.00 Annually

Pay Plan Title: Manager, Care Management

Working Title: Manager, Care Management – RCT Triage

FLSA Status: Exempt

Posting Salary Range: $70,338 - $94,075

Office Location: Remote in North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us ?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

Trillium Health Resources has a career opening for a Manager, Care Management – RCT Triage to join our team! The Manager, Care Management – RCT Triage leads a care management unit, providing strategic direction, operational oversight, and staff management to ensure effective delivery of integrated, whole-person care within a managed care environment. The role is accountable for team performance, program compliance, and service outcomes, managing supervisors and care management staff to achieve organizational and regulatory objectives.

On a typical day, you might:

• Manage one or more care management teams, providing administrative oversight to supervisors and staff.
• Ensure staff utilize established workflows to complete record reviews, screenings, trackers, and required documentation.
• Establish and maintain a team-based, person-centered approach to care coordination across all team members.
• Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
• Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
• Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
• Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
• Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• Associate's degree in a health or human services field or related area and three (3) years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
• Bachelor's degree in a health or human services field or related area and one (1) year of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Preferred:

• Experience with supervision of two (2) or more employees.
• Experience with NC Medicaid and/or Tailored Care Management.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

Attachments (2)

Tips for Applying to or Interviewing with Trillium 10.9.26.pdf