Manager, Care Management- RCT Triage

Trillium Health Resources; Raleigh (NC); Remote; USD 70,000 - 94,000; Full time

Benefits offered by this job

Health Insurance with no employee-prem

Flexible work options

Paid Time Off 24 days + 12 holidays

Remote work stipend

Job summary

Trillium Health Resources is hiring a Manager, Care Management - RCT Triage to lead a care management unit within a remote NC setting. The role provides strategic direction, operational oversight, and staff management to ensure integrated, whole-person care in a managed care environment.

You will supervise care management staff, monitor performance against metrics, and collaborate across departments to improve workflows and outcomes while supporting staff development and ensuring timely access

Qualifications

• Associate's degree in a health or human services field or related area and three (3) years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, IDD, and/or TBI populations.
• Bachelor's degree in a health or human services field or related area and one (1) year of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, IDD, and/or traumatic brain injury populations.
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Responsibilities

• Manage one or more care management teams, providing administrative oversight to supervisors and staff.
• Ensure staff utilize established workflows to complete record reviews, screenings, trackers, and required documentation.
• Establish and maintain a team-based, person-centered approach to care coordination across all team members.
• Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
• Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
• Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
• Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
• Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.

Skills

Valid driver's license

NC residency

Willing to travel

Work authorization in US

Education

Associate's degree in health or human services

Bachelor's degree in health or human services

Equivalent education/experience

Job description

Pay Plan Title: Manager, Care Management

Working Title: Manager, Care Management - RCT Triage

FLSA Status: Exempt

Posting Salary Range: $70,338 - $94,075

Office Location: Remote in North Carolina

POSTING DETAILS

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture
• Every day, our work changes lives - from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

The Manager, Care Management - RCT Triage leads a care management unit, providing strategic direction, operational oversight, and staff management to ensure effective delivery of integrated, whole-person care within a managed care environment. The role is accountable for team performance, program compliance, and service outcomes, managing supervisors and care management staff to achieve organizational and regulatory objectives.

On a typical day, you might:

• Manage one or more care management teams, providing administrative oversight to supervisors and staff.
• Ensure staff utilize established workflows to complete record reviews, screenings, trackers, and required documentation.
• Establish and maintain a team-based, person-centered approach to care coordination across all team members.
• Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
• Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
• Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
• Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
• Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.

Employee Benefits

• Typical working hours: 8:30 am - 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• Trillium knows that work/life balance is essential.
• NC Local Government Retirement Pension (defined-benefit plan) systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.

Qualifications

• Associate's degree in a health or human services field or related area and three (3) years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations.
• Bachelor's degree in a health or human services field or related area and one (1) year of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations.
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Preferred

• Bachelor’s degree.
• Experience with supervision of two (2) or more employees.
• Experience with NC Medicaid and/or Tailored Care Management.

Deadline for Application

Monday November 9, 2026, at 11:59PM

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace.

All candidates must pass a drug test as a condition of employment.

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