Remote Managed Services Engineer: Cloud Onboarding

Vyve Broadband; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Vyve Broadband is seeking a Managed Services Engineering Specialist for a remote position. This role is essential for accelerating product development and growth by acting as a liaison between technical sales and implementation teams while providing training and ongoing support to end users.

The ideal candidate will have a strong background in data networking, cloud services, and customer support, along with relevant certifications. Experience with Microsoft applications and vendor technologies is preferred.

Qualifications

• 2–5 years’ experience in data networking.
• Baseline experience with various hosted applications including Meraki, Ruckus, Datto, Microsoft Windows, Microsoft Azure, or Microsoft 365.

Responsibilities

• Provide basic onboarding and provisioning of Cloud Managed Solutions.
• Handle initial ticket and support response.
• Assist with basic network design.
• Support basic cloud equipment staging and configuration.
• Facilitate basic cloud solution onboarding.

Skills

Data networking – LAN technologies

M365 suite management

PC hardware/software support

Windows OS support

Basic IT tech support

OSI reference model awareness

Basic cloud services support

Basic web and application knowledge

Introductory customer LAN troubleshooting

Notating and completing onboarding/support tickets

Education

High School degree or equivalent

College degree preferred

Tools

CompTIA Network+

Microsoft MS-900

Cisco Meraki ECMS 1/2

Job description

Vyve Broadband is seeking a Managed Services Engineering Specialist for a remote position. This role is essential for accelerating product development and growth by acting as a liaison between technical sales and implementation teams while providing training and ongoing support to end users.

The ideal candidate will have a strong background in data networking, cloud services, and customer support, along with relevant certifications. Experience with Microsoft applications and vendor technologies is preferred.