Remote Managed Services Consultant, Life Sciences SaaS

Veeva Systems; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & wellness programs

Job summary

Veeva Systems, a leader in life sciences cloud software, is seeking a Managed Services Consultant. You will understand biopharma business processes, configure Vault options, and guide customers through best practices.

You will collaborate with product teams and delivery squads to ensure evolving customer needs are met. You will work with globally dispersed teams, translate requirements into technical configurations, and support customers as they move from on-premises to SaaS solutions.

Qualifications

• 4+ years configuring, supporting, and implementing software solutions.
• Experience in customer-facing roles and managing customer expectations.
• Excellent verbal and written communication in English.
• Bachelor’s degree in STEM or related field, or equivalent experience.
• Legally authorized to work in Europe.

Responsibilities

• Keep Vault features up to date and implement new Vault capabilities.
• Collaborate with customers to understand requirements and translate them into configurations.
• Guide customers in adopting Vault and best practices within Managed Services.
• Act as liaison between implementation teams, maintenance teams, and product teams.
• Support change management when customers migrate from on-premises to SaaS.
• Engage with cross-functional teams to deliver value for biopharma customers.

Skills

Software configuration

Customer-facing

English communication

Presentation skills

Education

Bachelor’s degree or equivalent

Job description

Veeva Systems, a leader in life sciences cloud software, is seeking a Managed Services Consultant. You will understand biopharma business processes, configure Vault options, and guide customers through best practices.

You will collaborate with product teams and delivery squads to ensure evolving customer needs are met. You will work with globally dispersed teams, translate requirements into technical configurations, and support customers as they move from on-premises to SaaS solutions.