Remote Managed Services Consultant — Life Sciences

Veeva Systems, Inc.; Madison (WI); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basicLife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Managed Services Consultant to deliver ongoing professional services for Vault PromoMats & Vault Medical. This remote, full-time role supports multiple clients with post-go-live consulting and configuration enhancements.

You’ll work with clients to understand requirements, manage expectations, and recommend best practices, while maintaining production and sandbox environments. Travel may occur for internal events.

Qualifications

• 3+ years experience configuring/supporting/implementing content management software or related services delivery.
• Customer service or consulting experience
• Ability to quickly understand client requirements and articulate potential solutions
• Experience managing clients requests and setting expectations
• Excellent verbal and written communication skills
• Bachelor's degree or equivalent relevant experience

Responsibilities

• Provide post-go-live consulting and administrative support for multiple clients
• Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
• Bulk import/export/updates of content and data
• Recommendations on application features, use, and best practices
• Maintenance of production and sandbox environments
• Creation of reports and dashboards

Skills

Content management software

Customer service

Communication skills

Client management

Education

Bachelor's degree or equivalent

Tools

Veeva Vault

OpenText

Documentum/EMC

Liquent

Next Docs

Job description

Veeva Systems is seeking a Managed Services Consultant to deliver ongoing professional services for Vault PromoMats & Vault Medical. This remote, full-time role supports multiple clients with post-go-live consulting and configuration enhancements.

You’ll work with clients to understand requirements, manage expectations, and recommend best practices, while maintaining production and sandbox environments. Travel may occur for internal events.