Remote Luxury Travel Experience Concierge

Manatal; Charlotte (NC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Access to travel perks and industry‑re

Supportive team culture and ongoing培训

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience for a 100% remote role. You will guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized experience across all touchpoints.

The role emphasizes strong communication, meticulous attention to detail, and a passion for travel. You will help with bookings, provide destination information, and maintain accurate records while delivering exceptional service.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience for a 100% remote role. You will guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized experience across all touchpoints.

The role emphasizes strong communication, meticulous attention to detail, and a passion for travel. You will help with bookings, provide destination information, and maintain accurate records while delivering exceptional service.