Remote Luxury Travel Experience Concierge

Manatal; Bellevue (WA); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote work

Travel perks

Professional development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients from inquiry to post-trip follow-up. In this remote role, you will act as a trusted point of contact, delivering a seamless, personalized, and high-quality experience.

Your focus will be on luxury and leisure itineraries, clear communication, and proactive service to ensure memorable travel moments for clients, with ongoing professional development within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Multitasking

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients from inquiry to post-trip follow-up. In this remote role, you will act as a trusted point of contact, delivering a seamless, personalized, and high-quality experience.

Your focus will be on luxury and leisure itineraries, clear communication, and proactive service to ensure memorable travel moments for clients, with ongoing professional development within the agency.