Remote Luxury Travel Experience Specialist

Manatal; Cambridge (MA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a remote Luxury Travel Consultant – Customer Experience. You will support clients in planning luxury and leisure travel, handling reservations, itineraries, and special accommodations from home.

The role emphasizes high-quality service, attention to detail, and proactive communication. Join a fully remote team with opportunities for travel perks, ongoing training, and a collaborative culture.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools, booking platforms, and communication software.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Attention to detail

Digital tools

Travel passion

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a remote Luxury Travel Consultant – Customer Experience. You will support clients in planning luxury and leisure travel, handling reservations, itineraries, and special accommodations from home.

The role emphasizes high-quality service, attention to detail, and proactive communication. Join a fully remote team with opportunities for travel perks, ongoing training, and a collaborative culture.