Remote Luxury Travel Concierge - Elite Client Experiences

Manatal; Phoenix (AZ); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks & discounts

Ongoing training & development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients across all travel stages. This remote role serves as a trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service-related field preferred.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Tech savvy

Multitasking

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients across all travel stages. This remote role serves as a trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.