Remote Luxury Travel Concierge & Client Experience

Manatal; Sandy Springs (GA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Ongoing training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every stage of their journeys, delivering seamless, personalized service from initial inquiry to post-trip follow-up in a 100% remote role.

You will excel at building trust, coordinating complex itineraries, and providing destination insights while leveraging travel technology to ensure flawless arrangements and memorable experiences for high-end clients.

Qualifications

• Excellent verbal and written communication.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate, timely information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address concerns with empathy and solutions.
• Maintain documentation and update booking systems.

Skills

Communication

Customer service

Organization

Tech-savviness

Reliability

Travel enthusiasm

Tools

Booking platforms

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every stage of their journeys, delivering seamless, personalized service from initial inquiry to post-trip follow-up in a 100% remote role.

You will excel at building trust, coordinating complex itineraries, and providing destination insights while leveraging travel technology to ensure flawless arrangements and memorable experiences for high-end clients.