Remote Luxury Travel Experience Specialist

Manatal; Philadelphia (Philadelphia County); Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work

Travel perks

Professional growth

Team training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional

Qualifications

• Proven experience in client-facing roles with a focus on service quality.
• Strong communication skills, both verbal and written, for diverse clients.
• Interest in luxury travel and creating memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.

Skills

Excellent communication

Customer service experience

Travel enthusiasm

Detail-oriented

Tech-savvy

Tools

Booking platforms

CRM systems

Travel booking tools

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional