Remote Luxury Travel Concierge & Client Experience

Rudybtravel

Kalamazoo (MI)

Remote

USD 19,000 - 28,000

Full time

14 days+

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Benefits offered by this job

100% remote work

Professional growth

Travel perks

Training & development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will handle bookings, changes, cancellations, and post-trip follow-ups, delivering a seamless, personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality. This 100% remote role offers growth opportunities, access to travel perks, and ongoing training in a collaborative culture.

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or service-related fields preferred.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems/booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.