Remote Luxury Travel Concierge

Rudybtravel; Orem (UT); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Professional growth opportunities

Travel perks and discounts

Training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from booking through post-trip follow-up, delivering a seamless, personalized travel experience.

This 100% remote role emphasizes responsiveness, empathy, and accuracy across inquiries, itinerary changes, and policy guidance, with opportunities for professional growth and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking; Maintain accurate documentation and update booking systems as required.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Tech-savvy / learning new systems

Reliability / proactive attitude

Interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from booking through post-trip follow-up, delivering a seamless, personalized travel experience.

This 100% remote role emphasizes responsiveness, empathy, and accuracy across inquiries, itinerary changes, and policy guidance, with opportunities for professional growth and access to travel perks.