Remote Luxury Travel Concierge

Hope’s Global Getaways; Monroe (NC); Remote; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible scheduling

Training provided

Travel discounts

Zusammenfassung

Hope’s Global Getaways is seeking a Premium Client Care Specialist to join our remote team. You will assist clients in exploring vacation options, making planning decisions, and preparing for travel with personalized support and timely updates.

You will research and coordinate premium experiences, maintain organized records, and help ensure a smooth planning process. We provide beginner-friendly onboarding and ongoing training, with unlimited opportunities to learn about destinations and

Qualifikationen

• Strong written and verbal communication skills.
• Professional, courteous, and relationship-focused approach.
• Excellent organization and close attention to detail.
• Ability to provide thoughtful and personalized client support.
• Comfortable researching and evaluating multiple vacation options.
• Able to manage several client requests, follow-ups, and deadlines.
• Willingness to learn digital platforms, supplier systems, and new processes.
• Strong follow-through and effective time-management skills.
• Adaptable and solution-focused when client needs or arrangements change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and dependable internet access.
• Must be at least 18 years of age.

Aufgaben

• Build rapport with clients and gather details about destinations, dates, interests, budget, priorities, and special requests.
• Research and evaluate resorts, hotels, cruises, transportation, tours, excursions, activities, and other premium vacation experiences.
• Help coordinate selected services and keep confirmations, schedules, reservation details, and itinerary information accurate.
• Deliver responsive client care by sharing updates, answering routine questions, following up on pending items, and assisting with standard adjustments or requests.
• Monitor important deadlines, review booking information for accuracy, maintain current client records, and expand knowledge of destinations and supplier offerings.

Kenntnisse

Strong communication

Professional courteous approach

Attention to detail

Personalized client support

Research vacation options

Manage multiple requests

Learn digital platforms

Time management

Independent work

Jobbeschreibung

Hope’s Global Getaways is seeking a Premium Client Care Specialist to join our remote team. You will assist clients in exploring vacation options, making planning decisions, and preparing for travel with personalized support and timely updates.

You will research and coordinate premium experiences, maintain organized records, and help ensure a smooth planning process. We provide beginner-friendly onboarding and ongoing training, with unlimited opportunities to learn about destinations and