Remote Luxury Reservations Specialist

The Lodge at Primland; Meadows of Dan (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Lodge at Primland in Meadows of Dan, Virginia, invites applications for a Reservations Agent to provide seamless guest service, answer inquiries about rooms, rates, and packages, and coordinate availability with the front desk.

You will upsell experiences, process billing accurately, collaborate with departments to resolve issues, and help guests plan bespoke stays at our Auberge Collection luxury retreat.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co‑workers as part of a team.

Responsibilities

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Skills

Hospitality experience

Sales skills

Phone manners

Job description

The Lodge at Primland in Meadows of Dan, Virginia, invites applications for a Reservations Agent to provide seamless guest service, answer inquiries about rooms, rates, and packages, and coordinate availability with the front desk.

You will upsell experiences, process billing accurately, collaborate with departments to resolve issues, and help guests plan bespoke stays at our Auberge Collection luxury retreat.