Luxury Restaurant Host - Guest Experience Lead

The Lodge at Primland, Auberge Collection; Meadows of Dan (VA); On-site; USD 20,000 - 28,000; Full time

Job summary

The Lodge at Primland, Auberge Collection is seeking a friendly Restaurant Host to uphold the warm hospitality our guests expect. You will greet guests, manage check-in and seating, handle reservations, and coordinate with restaurant and pool staff to ensure smooth service.

Ideal candidates will have customer service or hospitality experience, strong English communication, and flexibility to work weekends and holidays.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication skills and a positive attitude.
• Ability to speak and write in English fluently.
• Ability to obtain state and local certifications such as food handler or alcohol training, as applicable.

Responsibilities

• Greet guests, handle check-in and seating efficiently and courteously.
• Answer phones, take reservations, and record orders in reservation systems.
• Coordinate with restaurant and pool staff to optimize guest flow and avoid overbooking.
• Assist with station charts, assign stations, and guide servers for optimal setup.
• Maintain cleanliness and organization of the host station and work areas.
• Update guest profiles and VIP requests in the system.
• Ensure menus and wine lists are current and well-stocked.
• Resolve guest issues promptly to ensure satisfaction.
• Familiarize yourself with hotel services and local attractions to answer inquiries.
• Collaborate with Food and Beverage Management to set a welcoming restaurant atmosphere.

Skills

Customer service

Hospitality

English fluency

Reservation systems

Job description

The Lodge at Primland, Auberge Collection is seeking a friendly Restaurant Host to uphold the warm hospitality our guests expect. You will greet guests, manage check-in and seating, handle reservations, and coordinate with restaurant and pool staff to ensure smooth service.

Ideal candidates will have customer service or hospitality experience, strong English communication, and flexibility to work weekends and holidays.