Guest Services Supervisor

Primland, Auberge Resorts Collection; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury mountain resort is seeking a Guest Services Supervisor to lead the front office team and ensure an exceptional guest experience. The ideal candidate will have prior experience in a luxury hotel setting and a passion for delivering outstanding service. Responsibilities include overseeing team members, improving guest satisfaction, and maximizing hotel operations.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Ability to communicate effectively and provide directions clearly.
• Passion for delivering exceptional service in a luxury environment.
• Aptitude for working with multiple computer systems.

Responsibilities

• Oversee and lead front office team through guest journey.
• Align with other leaders to maximize hotel operations.
• Utilize tools for personalized guest communications.
• Foster a high level of guest satisfaction.
• Improve guest and team member satisfaction.

Skills

Effective communication

Leadership

Customer service

Multi-tasking

Job description

Overview

Guest Services Supervisor role at Primland, Auberge Resorts Collection focuses on leading the front office team and delivering an exceptional guest experience.

Responsibilities

• Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Company Description

A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.