Remote Reservations Agent – Luxury Resort

Auberge; Meadows of Dan (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

Auberge Collection is hiring a Reservations Agent for The Lodge at Primland, Meadows of Dan, Virginia. This role focuses on delivering bespoke reservation experiences and efficient guest service within a luxury resort setting.

Responsibilities include handling inquiries, resolving guest challenges, accurate billing, and upselling resort offerings. Two years in hospitality or reservations plus strong communication skills are preferred, with competitive benefits and on-site team environment.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Skills

Guest service excellence

Phone etiquette

Upselling skills

Team collaboration

Education

High school diploma or equivalent

Job description

Auberge Collection is hiring a Reservations Agent for The Lodge at Primland, Meadows of Dan, Virginia. This role focuses on delivering bespoke reservation experiences and efficient guest service within a luxury resort setting.

Responsibilities include handling inquiries, resolving guest challenges, accurate billing, and upselling resort offerings. Two years in hospitality or reservations plus strong communication skills are preferred, with competitive benefits and on-site team environment.