Remote Luxury Reservations Agent – Austin

Auberge; Austin, Northern (TX, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

Auberge Collection is seeking a Reservations Agent for Commodore Perry Estate and Bowie House in a remote role based in Texas. You will curate personalized reservations, manage guest inquiries, and maintain detailed knowledge of resort amenities, rates, packages, spa offerings, and local services to ensure exemplary guest experiences.

Join a luxury hospitality team where you will upsell offerings, resolve guest challenges, and collaborate across departments to deliver elegant and memorable stays

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Gracious people and sales skills with excellent phone manner.
• Ability to work cohesively with other departments and co-workers as part of a team.
• This role is remote and you must reside in the state of Texas.

Responsibilities

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including hours of operation, accommodations, rates, packages, spa offerings, daily stats, events, and local services.
• Assisting and ensuring effective guest challenge resolution, coordinating with other departments to resolve challenges and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring guests are educated about the resort's offerings.

Skills

Guest services

Sales skills

Phone etiquette

Teamwork

Professional writing

Job description

Auberge Collection is seeking a Reservations Agent for Commodore Perry Estate and Bowie House in a remote role based in Texas. You will curate personalized reservations, manage guest inquiries, and maintain detailed knowledge of resort amenities, rates, packages, spa offerings, and local services to ensure exemplary guest experiences.

Join a luxury hospitality team where you will upsell offerings, resolve guest challenges, and collaborate across departments to deliver elegant and memorable stays