Remote Luxury Reservations Agent

Auberge Collection; Town of Texas (WI); Remote; USD 38,000 - 54,000; Full time

Job summary

Join Auberge Collection as a Reservations Agent working remotely from Texas. You will curate guest reservations for Commodore Perry Estate and Bowie House, input guest details with precision, and upsell luxury experiences while ensuring flawless guest service.

Ideal candidates bring hospitality experience, excellent phone etiquette, and a polished ability to communicate with sophisticated guests, while collaborating across departments to exceed expectations.

Qualifications

• Two years of hospitality, spa, or reservations experience.
• Must possess professional business letter correspondence.
• Excellent phone manner and ability to engage guests positively.

Responsibilities

• Create accurate guest reservations by inputting contact information and updating guest history.
• Respond to guest inquiries regarding room reservations, availability, pricing, and offers.
• Maintain knowledge of resort facilities, accommodations, rates, packages, spa offerings, and local events.
• Collaborate with other team members to resolve guest challenges and ensure follow‑through.

Skills

Guest service

Phone etiquette

Upselling

Communication

Job description

Join Auberge Collection as a Reservations Agent working remotely from Texas. You will curate guest reservations for Commodore Perry Estate and Bowie House, input guest details with precision, and upsell luxury experiences while ensuring flawless guest service.

Ideal candidates bring hospitality experience, excellent phone etiquette, and a polished ability to communicate with sophisticated guests, while collaborating across departments to exceed expectations.