Luxury PBX & Guest Services Specialist

SmartRecruiters, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Commodore Perry Estate, Auberge Collection in Austin seeks a guest services professional to manage incoming calls, relay messages, and ensure courteous, efficient guest assistance.

You will coordinate with Bellperson, Front Desk, Housekeeping, Engineering and Security to resolve requests and greet guests with a warm, personalized welcome.

A flexible schedule including evenings, weekends and holidays is required; you should remain calm and professional in busy moments.

Qualifications

• Must communicate clearly in English, both written and spoken.
• Strong guest-service mindset with attention to detail and courtesy.
• Interact politely with guests, co-workers, and management.
• Flexible schedule including evenings, weekends, and holidays.
• Remain calm and professional in emergency or busy situations.

Responsibilities

• Answer and direct guest calls to appropriate departments.
• Receive, relay, and record messages accurately.
• Coordinate with Front Desk, Bellstaff, Housekeeping, Engineering and Security to resolve requests.
• Follow up to ensure guest requests are met to satisfaction.
• Welcome and engage guests with warmth and personalized service.
• Assist other team members to ensure proper coverage.

Skills

Clear communication

Guest service

English proficiency

Teamwork

Professionalism

Job description

Commodore Perry Estate, Auberge Collection in Austin seeks a guest services professional to manage incoming calls, relay messages, and ensure courteous, efficient guest assistance.

You will coordinate with Bellperson, Front Desk, Housekeeping, Engineering and Security to resolve requests and greet guests with a warm, personalized welcome.

A flexible schedule including evenings, weekends and holidays is required; you should remain calm and professional in busy moments.