Luxury Reservations Agent — Remote (SC/GA/FL)

Auberge; Northern (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

Auberge Collection is seeking a Reservations Agent to provide refined hospitality and bespoke guest experiences at The Dunlin property. You will handle room reservations, pricing inquiries, and upsell resort offerings while coordinating with other teams to ensure seamless service.

The role emphasizes professional communication, courtesy, and precise billing. A minimum of two years in hospitality or reservations is preferred; excellent phone manners are essential to success at this luxury resort.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Skills

Hospitality experience

Guest service

Phone etiquette

Upselling

Team collaboration

Job description

Auberge Collection is seeking a Reservations Agent to provide refined hospitality and bespoke guest experiences at The Dunlin property. You will handle room reservations, pricing inquiries, and upsell resort offerings while coordinating with other teams to ensure seamless service.

The role emphasizes professional communication, courtesy, and precise billing. A minimum of two years in hospitality or reservations is preferred; excellent phone manners are essential to success at this luxury resort.