Remote Loss Draft & Claims Specialist

Carrington; Salt Lake City (UT); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Job summary

Carrington Mortgage Services is seeking a Loss Draft Specialist to manage loss draft and property damage requirements. This role supports processing checks, documentation, inspections, and fraud reviews, with a strong emphasis on compliance and client satisfaction.

We offer remote work from home opportunities, competitive pay ranges, and benefits as part of The Carrington Companies. The position requires 2+ years in related fields, strong organization, and solid insurance knowledge.

Qualifications

• High School diploma or equivalent.
• 2+ years’ experience in insurance, banking, finance, mortgage servicing or related fields.
• Strong knowledge of claims handling and claims practices.
• General knowledge of insurance theory and contracts.
• Familiarity with property estimating systems and claims documentation procedures.
• Outstanding attention to detail and organizational skills.
• Ability to understand, remember and apply oral and/or written instructions.
• Ability to understand, remember and communicate routine factual information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to organize and prioritize own work schedule longer than one month.
• Ability to make decisions with moderate impact on the immediate work unit.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.

Responsibilities

• Perform loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions.
• Review adjuster worksheets for depreciation, validate scope/costs of repairs and take appropriate action when necessary.
• Review and evaluate claim packages and order/review inspection reports to determine draw eligibility for the claim.
• Reduce risk or loss by assessing the classification of the claim.
• Comply with applicable company policies and procedures, statutes, regulations and other legal requirements governing claims handling.
• Protect the interest of the client by initiating fraud processes when necessary.
• Assist with monitoring quality of services rendered by appraiser, contractors, inspectors, and insurance loss draft personnel and make recommendations to manager/supervisor.
• Work efficiently in client and company proprietary applications.
• Respond to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
• Provide assistance and back up as needed to meet client requirements and SLAs.
• Perform other duties as assigned.

Skills

Attention to detail

Organizational skills

Communication skills

Problem solving

Prioritization

Team collaboration

Insurance concepts

Education

High School diploma or equivalent

Job description

Carrington Mortgage Services is seeking a Loss Draft Specialist to manage loss draft and property damage requirements. This role supports processing checks, documentation, inspections, and fraud reviews, with a strong emphasis on compliance and client satisfaction.

We offer remote work from home opportunities, competitive pay ranges, and benefits as part of The Carrington Companies. The position requires 2+ years in related fields, strong organization, and solid insurance knowledge.