Remote Loss Draft & Claims Specialist

Carrington; Lansing (MI); A distancia; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k) match

Educational reimbursement

Employee discounts

Charitable foundation

Descripción de la vacante

Carrington Mortgage Services is seeking a Loss Draft Specialist to handle loss draft and property damage requirements, including processing checks, documents, inspections, and reviewing claims to determine draw eligibility. This remote, home-based role requires collaboration with adjusters, inspectors, and other loss-draft personnel to protect client interests and ensure compliance.

The position emphasizes strong knowledge of claims handling, attention to detail, and the ability to work

Formación

• High School diploma or equivalent work experience.
• Two (2) or more years’ experience in insurance, banking, finance, mortgage servicing or related experience.
• Strong knowledge of claims handling and claims practices.
• General knowledge of insurance theory and practices, insurance contracts and their application.
• Familiarity with property estimating systems and claims documentation procedures.
• Outstanding attention to detail and organizational skills.
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to understand, remember, and communicate routine, factual information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Responsabilidades

• Perform loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions.
• Review adjuster worksheets for depreciation, validate scope/costs of repairs and take appropriate action when necessary.
• Review and evaluate claim packages and order/review inspection reports to determine draw eligibility for the claim.
• Reduce risk or loss by assessing the classification of the claim.
• Comply with applicable company policies and procedures, statutes, regulations and other legal requirements governing claims handling.
• Protect the interest of the client by initiating fraud processes when necessary.
• Assist with monitoring quality of services rendered by appraiser, contractors, inspectors, and insurance loss draft personnel and make recommendations to manager/supervisor.
• Work efficiently in client and company proprietary applications.
• Respond to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
• Provide assistance and back up as needed to meet client requirements and SLAs.
• Perform other duties as assigned.

Descripción del empleo

Carrington Mortgage Services is seeking a Loss Draft Specialist to handle loss draft and property damage requirements, including processing checks, documents, inspections, and reviewing claims to determine draw eligibility. This remote, home-based role requires collaboration with adjusters, inspectors, and other loss-draft personnel to protect client interests and ensure compliance.

The position emphasizes strong knowledge of claims handling, attention to detail, and the ability to work